James Key Lim is the CEO of Delivering Happiness at Work and his purpose is to “make happy work”.
In 2002, James became one of the first employees at Zappos.com to develop new strategic revenue streams with CEO Tony Hsieh. In that role, James carried out these initiatives to create multiple record breaking new brands and generate over $40M in revenue in just 2 years. In 2009, Zappos was sold to Amazon.com in a deal valued at $1.2 billion on the day of closing, and in 2012, Zappos was #11 on Fortune’s “100 Best Companies to Work For” list.
Throughout the years, James has held positions in web and operational strategy and ecommerce at Jawbone.com, Magellangps.com, Ask.com and Andersen’s Technology consulting division. As an avid entrepreneur, he is also the founder and CEO of the Japanese spirit company, Haamonii Smooth.
Through his experience from business strategy and execution with multi-national corporations to startups, his purpose is to help organizations use happiness as a business model towards improved productivity, service, retention, and profits.